1. Mollie Support
  2. Connect Mollie to a website
  3. Pre-built integrations
  4. Mollie for Salesforce
  5. Salesforce: Troubleshoot

Salesforce: Troubleshooting checklist

In general, the Mollie plugin works without problems after installation and setup. This page contains some issues that can arise, as well as links to their troubleshooting procedures.

Customers get errors in the checkout

When customers receive an error in the checkout, there might be an issue with the Mollie plugin.

You can try the following steps to solve the issue.

  • Check Mollie's service availability and performance In Salesforce Business Manager

Payment methods are missing from the checkout

When you connect the Mollie plugin, it retrieves the payment methods that are active in your Mollie account. To make them available in your checkout, you need to enable them as a separate step.

  • Check Mollie's service availability and performance In Salesforce Business Manager

Payments aren't processing properly

The Mollie plugin uses webhooks to notify Salesforce Commerce Cloud of status updates.

When the webhooks fail, Salesforce Commerce Cloud is unable to process payments properly and orders aren't updated.

To troubleshoot this issue, you can try the following steps.

  • Check Mollie's service availability and performance In Salesforce Business Manager

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