1. Mollie Support
  2. Connect Mollie to a website
  3. Pre-built integrations
  4. Mollie for Salesforce
  5. Salesforce: Manage orders

Salesforce: Give refunds

Mollie for Salesforce supports Salesforce Commerce Cloud's own refund manager, which you can use to give customers a full or partial refund for their orders.

What you need to do in advance

  • Ensure that the relevant Salesforce Commerce Cloud customer service roles have been assigned the Refund payment order permission.

  • You can only refund orders that are Open, New or Completed.

Refund an amount

A payment method can use either the Payments API or the Orders API. Your ability to refund partial amounts depends on the API method used when the customer paid:

  • Payments API: Full or partial amount

  • Orders API: Full amount only

To find the API method that was used for an order, log into Salesforce Business Manager and go to Merchant Tools > Ordering > Orders > [order number] > Attributes.

  1. Log in to Salesforce Commerce Cloud Business Manager.

  2. Open Select a site, and select a site from the list.

  3. Go to Merchant Tools > Ordering > Customer Service Center.

  4. Find the order and open it.

  5. Select Refund payment from the More drop-down menu.

  6. Enter the amount and click Refund.

Refund order items

If you want to be able to refund individual order items, make sure that the payment methods you offer use the Orders API.

To find the API method that was used for an order, log into Salesforce Business Manager and go to Merchant Tools > Ordering > Orders > [order number] > Attributes.

  1. Log in to Salesforce Commerce Cloud Business Manager.

  2. Open Select a site, and select a site from the list.

  3. Go to Merchant Tools > Ordering > Customer Service Center.

  4. Find the order and open it.

  5. Select Refund payment from the More drop-down menu.

  6. Enter the number of items to be refunded for the relevant lines and click Refund.

View Mollie refund status

View the refund status notifications your Salesforce Commerce Cloud storefront site has received from Mollie.

You can find additional information from Mollie in the Mollie log file.

  1. Log in to Salesforce Commerce Cloud Business Manager.

  2. Open Select a site, and select a site from the list.

  3. Go to Merchant Tools > Ordering > Orders.

  4. Find the order and open it.

  5. Select the Attributes tab.

    The status is displayed in the Refund status field.

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