Salesforce: Ship orders


  • To find the API method that was used for an order, log into Salesforce Business Manager and go to Merchant Tools > Ordering > Orders > [order number] > Attributes.

What you need to do in advance

  • Ensure that the relevant Salesforce Commerce Cloud customer service roles have been assigned the Ship order order permission.

  • You can only ship orders that are Open, New, or Completed.

Manually mark orders as shipped

  1. Log in to Salesforce Commerce Cloud Business Manager.

  2. Open Select a site, and select a site from the list.

  3. Go to Merchant Tools > Ordering > Customer Service Center.

  4. Find the order and open it.

  5. Select Send shipment from the More drop-down menu.

  6. Select Send to send the whole order or individual order items.