Salesforce: Send payment requests

If a payment request has been sent for an order, you can find the link in Salesforce Business Manager under Merchant Tools > Ordering > Orders > [order number] > Payment > Mollie payment link.

What you need to do in advance

  • Ensure that the relevant Salesforce Commerce Cloud customer service roles have been assigned the Request payment link order permission.

  • You can only send payment requests for orders that are Open, New, Canceled or Failed.

  1. Log in to Salesforce Commerce Cloud Business Manager.

  2. Open Select a site, and select a site from the list.

  3. Go to Merchant Tools > Ordering > Customer Service Center.

  4. Find the order and open it.

  5. Select Request payment link from the More drop-down menu.

  6. Click Send to send the payment request.